✦

AuthGenie

⚡ decision intelligence layer

Adaptive authentication intelligence across digital and voice channels

✦ What is AuthGenie?

AuthGenie is a decision-intelligence layer that determines how much authentication is required for each interaction, based on contextual risk signals.

Instead of forcing the same login or verification steps on every user, AuthGenie adapts friction dynamically across web, mobile, and call centre channels.

⚡ Why it matters

  • • Reduces unnecessary customer friction
  • • Detects first-seen and high-risk interactions early
  • • Routes risky calls to IVR or KBA automatically
  • • Builds memory over time across channels
  • • Works alongside existing authentication systems

how the intelligence flows

📡

Collect Context

channel-specific signals

🧠

Assess Risk

first-seen, velocity

🔀

Route Flow

allow, MFA, or KBA

📈

Learn Over Time

reduced friction

Launch Interactive Demo → 🔐 Try KBA Challenge →
low‑friction UX channel memory KBA step‑up adaptive routing

✦ AuthGenie intelligence layer · contextual risk & adaptive authentication · works with existing IAM